Terms and Conditions

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Trio Childcare Connections' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website as your usage implies agreement.

Our use of internet cookies are within our separate Privacy Policy, linked at the footer of this very website.

The term 'Trio Childcare Connections', 'Trio Childcare', 'Trio', 'us' or 'we' refers to the owner of the website whose registered office is: McGILLS Chartered Accountants, Oakley House, Tetbury Road, Cirencester, Gloucestershire, GL7 1US. Our company registration number is 3289626 (England and Wales). The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

User Accounts including all customers using our online shop, students, and those with annual membership

  • All purchases from our online shop will generate a user account based on the details entered at checkout. Agreement to these terms and conditions needs to be acknowledged during checkout.   
  • The rights of access granted in this Agreement are provided only to you. You are the only person who may view or access the purchased Services throughout the term of this Agreement.
  • Your account password must remain private to you and not disclosed to anyone else.
  • For annual paid memberships, the term of this Agreement shall commence on the date license was invoiced to you or your organisation and shall continue for a term (“Term”) of one (1) year. Once the Term ends, this license will automatically terminate and you will no longer have access to the Services unless you have renewed your membership prior to the termination date.
  • Trio Childcare Connections Ltd grants to you a temporary, non-transferable license to access the following Services: (a) Membership Materials; (b) Training Materials when you log in to access the courseware using the id and password
  • You may not: (a) sublicense, assign, transfer, distribute or rent the Services; (b) use, copy or modify the Services, in whole or in part, except as expressly permitted in this Agreement; (c) take any action designed to unlock or bypass any restrictions on number of users or access to the Services; or (d) access any of the Services after the end of the license term.

Trio Childcare Training Courses

  • The candidate payment is non refundable or transferrable.
  • Trio Childcare Connections reserves the rights to make any amendments, cancellations or deletions to the course. In the event of a course being cancelled we will give students as much notice as possible and, where appropriate, offer an alternative course.
  • An invoice will be sent as receipt of payment via e-mail (if applicable).
  • If you have any special requirements you must inform us before completing this application, including what action or allowance you require from us.
  • We reserve the right to postpone or cancel any courses due to unforeseen circumstances.
  • We reserve the right to withdraw any student from any course, where the student fails to comply with our standard practices and procedures.  This includes the expectation you will be producing coursework when needed, responding to communication your tutor or assessor may send you, and taking any reasonable action we advise to complete the course on schedule.  When there is any disagreement arising from our action to withdraw a student, our complaints and appeals procedures will still be available to that student.
  • Any materials that we provide, is solely for your personal use in connection with your course. Unless stated otherwise, you may not copy, reproduce or modify any such materials, nor permit any third party access to them.
  • For qualification courses, we will be registering your details and achievement with the government’s Learning Records Service and any awarding bodies the qualification is accredited with.More information below under the title Unique Learner Number (ULN)
  • Be aware for various requirements by us and the agencies mentioned above, we may need to request sight or evidence of ID more than once during this course.
  • If you are attending a classroom based course, completion of the course may be held back if you have not attended all assigned class sessions.
  • For applicable courses, assessing dates and times will be agreed between yourself and your assessor. Should you give less than 24 hours notice of cancelling a session you will be charged £30 per booked hour.


FUNDING - If you are receiving full or partial funding from another source (such as local council or employer)

  • Your funding sponsor may have the right to request from Trio Childcare updates on your work, progress, performance, and any other conditions related to your funding agreement.
  • Trio will not be responsible if your funding sponsor withdraws your funding due to lack of progress or involvement with the course, or any other breach in conditions which may be in your funding agreement with your sponsor.  In this event, it may involve you being liable for paying the funded amount back to your funding sponsor or Trio Childcare Connections.
  • Be aware your agreement with your funding sponsor might involve conditions which could be affected by moving house or changing jobs during the course and possibly for a fixed time afterwards.  Therefore it is your responsibility to ensure you understand all the terms and conditions set out by your funding sponsor, in addition to our terms and conditions on this page.

Unique Learner Number (ULN)

The information you supply for some of our training courses will be used by the Chief Executive of Skills Funding, to issue you with a Unique Learner Number (ULN), and to create your Personal Learning Record. These services are managed by The Learning Records Service (LRS), further details of how they process your information is in their Privacy Notice. Completing our online booking form signifies you agree to the Privacy Notice which is available at https://www.gov.uk/government/publications/learning-records-service-the-plr-for-learners-and-parents, or you can contact us to post a copy out to you.

You cannot opt-out of being issued with a ULN on the Learner Register, however you can opt-out of sharing your participation and achievement data through The Learning Records Service. Details of how you may opt-out of sharing your participation and achievement data within the Learning Records Service can be found at www.learningrecordsservice.org.uk or by telephoning the Learning Records Service's Customer Helpdesk on 0845 602 2589